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"As of January 14, 2021, we are adjusting this safeguard to allow certain devices with the affected driver to update to Windows 10, version 2004 or Windows 10, version 20H2," Microsoft added.
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If users try to update even though no updated drivers are available, they might be able to roll back to the previous Windows 10 version and are advised to try and update to Windows 10, versions 2004 or 20H2 again.
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"To mitigate the safeguard, you might need to check with your device manufacturer (OEM) to see if an updated driver is available and install it," Microsoft explained on the Windows 10 Health Dashboard. Some devices allowed to bypass the safeguard The problematic drivers have sequentially numbered filenames from uci64a96.dll through uci64a231.dll and a file version of 7.231.3.0 or lower. Impacted devices include both client (Windand 20H2) and server (Windows Server 2004 and 20H2) platforms. Windows 10 computers affected by this known issue come with Conexant ISST Audio or Conexant HDAudio drivers under 'Sound, video and game controllers' in Device Manager.

The known issue impacting computers with Conexant ISST audio drivers has been under investigation since May 2020 when the first version of Windows 10, version 2004 was released.Ĭomputers with affected Conexant ISST audio drivers will not be able to install newer Windows 10 versions until the associated compatibility holds will be removed. Users are advised against manually updating using the 'Update now' button or the Media Creation Tool until this issue has been resolved.Microsoft has shared a workaround for a known issue impacting Windows 10 devices with Conexant ISST audio drivers and causing update errors and issues. The company also says: "As of January 14, 2021, we are adjusting this safeguard to allow certain devices with the affected driver to update to Windows 10, version 2004 or Windows 10, version 20H2". Microsoft says that it is continuing to work with Synaptics to come up with a resolution which will follow in due course. If this occurs, you should attempt to update to Windows 10, version 2004 or Windows 10, version 20H2 again. If updated drivers are not available for your device and you are offered Windows 10, version 2004 or Windows 10, version 20H2, a small number of devices might roll back to the previous version of Windows 10 when attempting to update.

To mitigate the safeguard, you might need to check with your device manufacturer (OEM) to see if an updated driver is available and install it. The company then provides details of the workaround:

If your organization is using Update Compliance, the safeguard ID is 25178825. To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Conexant or Synaptics audio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated. The affected driver will be named Conexant ISST Audio or Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have file name uci64a96.dll through uci64a231.dll and a file version of 7.231.3.0 or lower. Windows 10 devices with affected Conexant ISST audio driver might receive an error or experience issues while installing the update or after the device has updated.

Synaptics and Microsoft have found incompatibility issues with certain versions of drivers for Conexant ISST audio driver and Windows 10, version 2004 (the Windows Update). On the Windows 10 support pages, Microsoft explains the problem that some users are experiencing: But while Microsoft has offered up something of a solution, it is not something that is going to work for everyone, and a proper fix is still to be released in a future update. The workaround comes some eight months after the problems were first discovered. Microsoft is bringing a great new look to Settings in Windows Terminal.
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